User Services Staff



Jeanette McQuitty

User Services Technician

Bonnie Tiner 


Government Publications

Jeanette McQuitty, Coordinator

Sherry Rhoads


Access System, ILL, Document Delivery 

Helen Hill, Coordinator 

Renee Ridge

Jodi Jones 



Sarah Brick Archer, Coordinator

 Gary Cheatham, Coordinator

Melissa Cast

Helen Hill

Jeanette McQuitty

Sandy Medearis

Sherry Rhoads

Mike Shehi

Joyce Varner

Charles Veith

Irene Wickham

Jim Winterbottom



Mike Shehi, Coordinator 

Rita Goodman-Mayes 

Pat Merkley 

Fay Simms 


Resource Coordination

Jeanette McQuitty, Coordinator/Administration/Criminal Justice

Sarah Brick Archer, Arts & Letters

Melissa Cast, Education/Psychology

Gary Cheatham, Business & Industry/Political Science

Vickie Sheffler, Music

Delores Sumner, Geography/History

Joyce Varner, Education/Psychology

Charles Veith, Math/Science

Irene Wickham, Arts & Letters

Jim Winterbottom, Optometry/Nursing/Health &

Human Performance/Social Work/Sociology

Special Collections

Delores Sumner, Librarian

Technology Support Services

Mike Shehi, Coordinator

Charles Veith, Advisor





As their myriad initiatives, projects and accomplishments accumulated during the 1998-1999 year, User Services personnel did actually begin living the future. There was not, however, much time to reflect on the idea until now.

As we review the events of this groundbreaking year, we hope we can begin to project new directions for library services at NSU.

Some of the goals for 1998-99:

Maintain better communication with users and nonusers

Use assessment for decision support systems

Resolve copyright issues

Set up an approval plan

Launch a campus information literacy initiative

Work for a stable electronic resource environment

Work for a stable physical environment in Special Collections/Curr Mats



User Services personnel, including Special Collections and Muskogee, facilitated the use of 392,430 items. The figure includes items checked out or used in house, provided through interlibrary loan, and searched electronically. Personnel answered 69,586 reference questions.

Access Systems, ILL, Document Delivery- Provided 2,310 interlibrary loans for NSU, 3,091interlibrary loans from NSU, delivered 48 books and 914 articles (9,903 pages) to campus offices. VTLS (Online library catalog) coordinator reported 165,417 author, title and subject searches.

Circulation/Reserve-In 302 days - - 224,811 turnstile counts; 98,905 items used, including items circulated and picked up in Reference, Main, Government Documents, Curriculum Materials, and Y Collections. These same items were shelved 98,905 times. Reserve placed 11,667 items, removed 1,398 and checked out 18,472 reserve items. Staff sent overdues and posted fines.

Government Publications- Added 9,511 federal documents and withdrew 9,817 (a long-term ongoing project), sent 709 publications to JVL main collection, added 1,767 Oklahoma documents and withdrew 1,575. In addition, 7,036 item records were added to the online catalog.

Reference-Along with other public service desks, Reference answered 57,578 questions on and off campus, in person, by telephone and e-mail. There were 68,295 newspapers, magazines and microforms used in Periodicals on the 2nd floor. Electronic searches which could be counted: 177,997 end-user, 221 librarian mediated, 18,672 SearchBank logons.

Resource Coordination-Coordinators are the link between the library and the university's 6 colleges:

Selected 4,537 books, audio, video, maps, microform and software purchased and 1,481 gift books added to the collection; 3,018 serial subscriptions including CD-ROMs, online access, microforms, missing issues, and phone books for a total of approximately $390,000. Also selected items totaling over $30,306 in Visions for the Future funds.

Taught 256 campus classes and 13 outside classes for a total of 6,150 persons. Classes included library instruction; 4 sections of LIBM 4611, Electronic Information Retrieval, a one-credit hour class; approximately 1,000 students in College Strategies classes and MIS classes.

Last year resource coordinators assisted in 21 academic program reviews.

Resource Coordinators prepare bibliographies, including Living Literature conferences, fiction lists, researching companies, searching databases, writing grant proposals, finding information on careers and vocational guidance, finding consumer product and brand information and many more. Webliographies in each program area are found on the library's Web page, Information Resources by Subject Area

Resource coordinators participate in continuing education and training, publish books and articles, speak and perform at university functions, sponsor student organizations, serve on library and university committees and the Faculty Council.

Special Collections-Assisted 919 on campus patrons, 464 off campus patrons, with requests for information coming from Tulsa to Germany and including 44 out-of-state requests.

Last year Special Collections completed a bibliography that is the result of a 13-year compilation of unique resources on the American Indian and Indian Territory.

Staff are cataloging over 20 years of the Symposium on the American Indian videos and cassettes that are now housed in the department.

Added books from almost 160 publishers to the collection from the Symposium display.

Technology Support Services-Provides logistical support for various-technology related services and special projects. Serves as liaison with Computing and Telecommunications, submitting service requests and maintaining a communication link with C&T staff. This has resulted in a significant improvement in speed and quality of services. In addition to completing jobs involving inventory, surplus, relocation of materials and equipment, and signage, Technology Support Services processed and rotated 48 computers and answered 387 service requests.


The complete User Services Activity Report, 1999, and the Comparison of User Services Activity Reports, 1997-98 and 1998-99 are in the Appendix.

Public Relations and Marketing Initiatives

News releases were prepared for the Welcome Week issue of The Northeastern. During the year there were 15 news items, features or ads in The Northeastern and other publications.

The Questionnaire for User Rating of Library Services was featured on the opening screen of our library Web stations at the beginning of the fall semester, and Bela Foltin tabulated the results.

The Freshman Orientation video was revised and updated to market InfoTrac SearchBank databases, FirstSearch, Virtua Online Catalog, and "We go where the questions are."

Over 1,000 flyers were printed and distributed to all students in "College Strategies" to market the LIBM 4611, "Electronic Information Retrieval" classes, fall 1998 and spring 1999.

Bookmarks with library hours and ways to avoid overdue fines were printed and distributed at checkout counters.

Posters and mouse pads were printed to advertise our electronic age service slogan, We go where the questions are. The posters were hung in restrooms and other places, and the mousepads were distributed to computer labs. Every Student Senate member was given a mousepad when a media event was held during a Senate meeting to market the ways that students may "ask the library."

All new faculty were contacted, greeted, welcomed to NSU and offered a

personal tour of the library at their convenience. Approximately half of the new faculty members availed themselves of the service.

Ads were placed in The Northeastern to advertise the NSUJVLIB email access to instant reference assistance.

Plans were made to set up a User Services Department listserver to serve NSU faculty and provide a forum for discussion and announcements regarding library services.

The third Honor NSU Authors event was held during National Library Week on April 13, and a bibliography of faculty publications since 1993 was compiled.

Thanks to Bonnie Tiner and her student worker, Cherokee Kimpel, there were interesting and informative displays on bulletin boards and in cases all year: (Christmas, Halloween, Thanksgiving, Star Wars, Mystery, etc.). A reception was held January 21, to introduce the Carl Janaway show in the library lobby.

The Scholastic Book Sale was held in the fall semester and the spring semester and earned a total of over $2,000 in children's books for the Y Collection.

Contact is being made with transfer students and freshmen entering in the fall of 1999 at all Campus Connections days this spring and summer. Transfer students are asked to sign up for individual or group orientation, and all students are shown our Web page and informed about LIBM 4611, Electronic Information Retrieval.



A new student lounge with tables, chairs, bulletin board, vending machines, and TV was opened at the beginning of the fall semester, 1998, in Room 117.

To complete the library renovation and improve the service areas, new furniture for reference PC workstations, periodical and circulation areas was purchased, and signage was completed throughout the library.

The Web Virtua Catalog was brought up on the Internet providing the capability for making the following requests: Comments, Compliments, & Suggestions, Document Delivery Service (Interlibrary Loan), Information Search Service (Ask Libbie), Place Hold, Renew Library Materials, Change of Address, Dispute Materials or Fines, Request for Purchase, Rush Cataloging Request.

The overdue fines policy was changed to $.25 a day for recalled items and $3.00 for invoiced items. Fines are not charged or posted until the item is 30 days overdue and the patron is invoiced.

At the end of the year, most User Services areas had created or updated their Web pages, including subject resource pages.

We go where the questions are service was launched by Reference. Reference assistance is available by telephone, by reference form and by e-mail with a flag directly connected to NSUJVLIB to alert reference personnel that a question has been submitted. Reference personnel attempt to respond within one hour.

Electronic Reserves swung into full gear as faculty were encouraged to place their syllabi on the Web. As of the spring semester, 1999, there are 133 course syllabi on the Electronic Reserves pages. We thank Linda West, who was instrumental in loading the syllabi and training Reserve staff as well as locating syllabi on faculty home pages and creating links from the Electronic Reserves page.

Visions for the Future funds, over $88,000, were expended over a two-year period to upgrade the library's collection and user equipment.

The student library activity fee money made it possible to increase our book acquisitions through an approval plan. An approval plan committee consisting of User Services and Technical Services personnel was formed to study plans provided by four vendors. A decision was made to use Blackwell's plan, and in November resource coordinators selected profiles for virtually all of the university's academic program areas. These profiles were refined in January, and shortly thereafter, we started reviewing approval plan books. This year 724 books were added from approval plan books. In addition, many selections were made from the approval plan forms which are also a part of our Blackwell package.

The Reference Department made a decision to discontinue the CD-ROM network after a number of breakdowns that made the Wilson Indexes inaccessible. The Wilson Indexes and PsycINFO 1984 - Apr 1999 are now available from the library's index page, and ABI Inform and ERIC will be accessed on the Web in 1999-2000.

The 16 mm film went the way of the dinosaur as the medium was phased out in favor of VHS and DVD. Films used by faculty were withdrawn and transferred to academic units and faculty offices.

With the growth of the summer intercession, the reference department began offering reference assistance for the first time during the interim. Because statistics show that there are few library users during the hours from 6:00 p.m. - 9:00 p.m., the library will close at 6:00 p.m. during the summer.

Responding to the request of President Williams for longer library hours, User Services set the following new hours beginning in the fall semester, pending the approval of 2 graduate student workers for evening and weekend hours: Monday - Thursday, 7:30 a.m. - 12 a.m.; Friday, 7:30 a.m. - 5:00 p.m.; Saturday, 9:00 a.m. - 5:00 p.m.; Sunday, 2:00 p.m. - 12 a.m.

At year's end, User Services is in the process of reorganizing to accommodate Helen Hill's new responsibilities as HP-Unix System Administrator by hiring a full-time technician for Interlibrary Loan-Document Delivery.


Instruction/Continuing Education

Reference librarians/resource coordinators taught a total of 269 classes with 6,150 students during the spring and fall semesters. This total included 4 sections of LIBM 4611, Electronic Information Retrieval.

John Vaughan Library and the Faculty Council presented "Copy Rights and Copy Wrongs," a copyright compliance workshop presented by Georgia Harper, J.D., Manager of the Intellectual Property Section, Office of General Counsel, The University of Texas System. The workshop was on February 24 in NET 614 and was attended by approximately 40 faculty and staff.

John Vaughan Library, the Faculty Council and the Faculty Development Committee presented Dr. Richard Madaus in a workshop on March 23 in NET 614: MOVING BEYOND THE HYPE: Using Information and Technology in Teaching and Learning. Approximately 45 faculty and staff attended the presentation.

The Reference Department presented two workshops:

WWW 101, Using the World Wide Web, was presented to 25 NSU faculty and staff and was co-sponsored by Personnel Services. Topics covered included an introduction to WWW access, browsers, and search engines; evaluating Web sites; Communications including Netscape mail, NetNews and DejaNews, security, cookies, privacy and monitoring; and Web-based information provided by the library.

Error 404-File Not Found: Pt. 2-the Web as an academic resource was presented to 10 faculty and staff and was co-sponsored by the Faculty Development Committee. It included an introduction to the nature, advantages and disadvantages of Web-based information; a discussion of electronic resources vs. traditional print; incorporating the WWW into the curriculum; a search engines section; and a section on evaluating and citing internet-based resources.

User Services staff participated in 71 workshops, seminars, and other continuing education during the 1997-98 year.



Sarah Brick Archer took a leave during the fall semester for the birth of her daughter, Rachel. Irene Wickham provided reference/RC assistance during her absence.

Melissa Cast resigned her position as Reference Librarian/Education-Psychology specialist in February to take a position at ACRL, and a search is being conducted for her successor. Joyce Varner provided reference/RC assistance in the spring and summer semesters.

Jodi Jones was absent for an extended period recuperating from injuries resulting from an automobile accident. Her substitute was Amy Roberts.