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Goals

1995/1996

1. Reevaluate staffing and work assignments in Technical Services. Examine each position, including student assignments. One area to expand is to add skill levels to job descriptions. Explore ways to build more flexibility into our structure to adapt to future changes.

2. Develop policies covering the handling of money and payments from individuals in Technical Services. Hold a joint meeting of Acquisitions and Quality Control in Fall 1995.

3. Coordinate the Technical Services move during the library building project, provide information, support new PC users with training, maintain and upgrade PC's as necessary.

1996/1997

1. Utilize skill level studies performed in 1995/1996. Evaluate and develop new individual job descriptions for all levels in Technical Services, including students; based on the skill level information obtained from the 1995/96 goal. Develop student job descriptions within teams. January - April 1997.

2. Develop a two to five year plan and goals to envision and anticipate the future of Technical Services October/November 1996.

3. Provide support/guidance for the facilitator/coordinator and generate an atmosphere for developing self-managing teams. Conduct first general meeting in July 1996 with new team coordinators. Provide monthly contact with coordinators for the rest of the year. (Contact may include individual meetings with the Director, meetings with Coordination, meetings of all team coordinators or formal training sessions)

4. Provide training for Technical Services personnel in areas that will expand, broaden and increase overall knowledge. Adapt knowledge to increase the depth of performance in Technical Services. Offer two to five workshops during the year on practical topics specifically to help new PC at desk users (DOS, Norton Commander, WordPerfect 5.1). Encourage teams to continue training and cross-training programs.

1997/1998

1. Provide an overall plan for the Technical Services Manual. Decide on format, file structure, guidelines, storage locations and copies. Plan May/June 1997. Pass to teams and Manual Coordinator when complete.

2. Continue training by sponsoring workshops during the year. Topics to include: Windows 95, WordPerfect 6.1 or the new software, EasyPac, and one other topic which could include file management and manipulation. Some of this training will coincide with University training or be supplied by Microcomputing Services.

3. Use job studies from the last few years, use statistics, study costs, productivity and job assignments. Combine these studies into a plan for best use of people for the current tasks. Jan-April 1998.

4. Have a quarterly discussion topic in Coordination. Read a book, article or pick a general management related topic.

1998/1999

1. Hire, plan for and complete training new librarian. Work with teams to propose learning goals, provide resources, and make expectations clear and set deadlines for task learning. Monitor performance and evaluate. Complete training by January 1999. Progress reports, September 1998, December 1998, and April 1999.

2. Plan new avenues to improve communication which could involve different formats for the Technical Services manual, changes to the Technical Services website, or information reports. Implement at least one new idea. Plan January-April 1999.

3. Conduct a retreat in December 1998 to forecast needs for the 1999 year. Outcomes of the retreat would help revise the 2-5 year plan, alleviate stress during January and February, and generate new ideas for services and efficiency. Use ideas from the retreat in implementing goal #2.

1999/2000

1. Improve Communication:
*Meet with Team Coordinators monthly
*Present monthly progress reports
*Issue quarterly public reports
*Continue to add to TS Intranet

2. Increase Job Satisfaction:
*Revise job descriptions
*Get feedback about job assignments
*Provide support for projects
*Review staffing assignments
*Support hiring and training of new employees

3. Assess Team Needs:
*Provide support during the year
*Present options change
*Monitor performance
*Revise the two to five year plan

4. Continue working on the manual - Sections:
*Statistics Coordinator
*Student Coordinator
*Supply Coordinator
*Manual Coordinator

2000/2001

1. Coordinate projects and use of personnel:
Receive the report of the Database Task Force. Form groups to plan projects. Set timelines and priorities for projects. (September 2000)
Guide Technical Services into ways to use our people to finish the GPO barcoding of the print collection. (September 2000)
Address our concerns and find ways to recruit Work Study students. (September 2000)

2. Lead in the forming of New Visions for Technical Services:
Involve individuals in job discussions and personal goal setting. (July-September 2000)
Develop a two-five year plan (October 2000) Support Teams and Team Coordinators and challenge teams to excel.

3. Coordinate activities of the teams in regards to Broken Arrow
Oversee plans of teams and provide for resources to accomplish work.(Fall 2000/Spring 2001)

2001/2002

1. Support teams as we initiate a new library for the Broken Arrow campus. Coordinate budget, staffing, projects, procedures and training. July-October

2. Coordinate projects from all teams. Monitor progress of projects and time commitments from individuals. All year

3. Improve communication both internal and external.
A. Issue a quarterly informational newsletter
B. Update the Technical Services website for NSU and global users.
C. Enhance and promote the Technical Services intranet website.
D. Support updates to the print and electronic editions of the TS manual

4. Write a 2-5 year plan for Technical Services. October 2001

5. Conduct a job study to account for new jobs and time spent on tasks. Adjust job descriptions. August through October 2001

6. Study questions for the year
A. Study a new platform for the MATSS system
B. Study Virtua and make preparations for migration

2002/2003

1. Continue to support Technical Services needs of Broken Arrow. Explore solutions to the problems of transporting materials to and from Broken Arrow.

2. QUALITY

Coordinate the work of the teams as they look at job distribution, workflow, streamlining and turn around time. Obtain funding for the OCLC TechPro music project (July 2002) Support cross training activities of the teams Coordinate the use of backups for various tasks and positions as needed.

3. COMMUNICATION

Continue to coordinate communication within and to the outside customers of Technical Services. Schedule semi-annual times during the year to file manual pages. Issue a semi-annual Technical Services newsletter Maintain the Technical Services websites Maintain open communication and be receptive to new ideas.

4. PLANNING

Cooperate in the library Strategic Plan through its thirteen success factor groups. Coordinate projects and priorities in Technical Services through a 2003/04 plan by April 2003. Begin planning for migration of the VTLS database to a new system

5. ADAPTABILITY

Follow the guidance and new directions provided by our new Library Director Creatively apply the results of the Library Strategic Plan.

6. INNOVATION

Use the results of our job and workflow studies to generate new ideas for use of our people. Increase opportunities for training and job expansion. Effectively present our needs for additional personnel.

2003/2004

1. Continue to provide information about Technical Services activities to the Library through the Technical Services newsletter.

2. Provide for training for the new Manual Coordinator and sponsor once a semester filing parties to encourage manual page writing. (July-September 2003)

3. Study the effect of serials cancellations on staffing and job assignments in Technical Services. (August-September 2003)

4. Migration to a new ILS system: Plan for migration Assist teams in planning and timelines Lobby for the purchase of authority control cleanup work

5. Followup on training and backups from the workflow study of 2002/2003. (February 2004)

2004/2005

Plan and carry out training needs for new employees in Technical Services along with additional training needs due to our new library system Millennium from Innovative Interfaces.

Increase electronic access to resources in the new library Web OPAC.

Streamline workflow to expedite material delivery to the three libraries we serve.

2006/2007

1. Support a return to productivity by departments.
a. Upgrade computers to handle the demands of two Java based software tools.
b. Order equipment and supplies to support needs. More book trucks are needed.
c. Support more training for staff to help in more areas. Specifically more cataloging training was mentioned.

2. Celebrate accomplishments with ice cream and other incentives.

3. Oversee the Oklahoma Documents project.
a. Expand the teams working on the project.
b. Attempt to finish the project this fiscal year.

2007/2008

1. Support goals of departments
a. Watch for over scheduling of individuals.
b. Order supplies to support projects and regular work.
c. Support more training for staff.
2. Celebrate accomplishments during the year.
3. Oversee the Oklahoma Documents project. Ending in June 2007
4. Oversee the Videx conversion project starting in August 2007
5. Review Technical Services mission and function statements.
6. Perform a job audit in the fall of 2007.

2008-2009

1. Assess needs and provide direction for the Technical Services Program.

a. Review supply budgets needs for 2008/09
b. Review equipment needs for 2008/09.

2. Coordinate personnel to effectively accomplish Technical Services' goals.
a. Support objectives of departments by insuring that individual jobs are appropriately assigned.
b. Respond to any change in staffing in Technical Services

3. Evaluate, prioritize and coordinate special projects introduced by Technical Services Departments or other library programs.
a. Regularly receive reports on Departmental objectives.
b. Provide information to the Library about project progress.

4. Coordinate information flow with the Director of Libraries, area Directors, other units.
a. Attend Director's meetings.
b. Serve on the Executive Director of Libraries Search Committee

5. Celebrate accomplishments of Departments during the year.

2009/2010

1. Assess needs and provide direction for the Technical Services Program.
a. Review supply budgets needs for 2009/10
b. Review equipment needs for 2009/10.
c. Oversee server upgrade and data migration issues.
d. Upgrade catalog pages and functions, Summer 2009.

2. Coordinate personnel to effectively accomplish Technical Services' goals.
a. Support objectives of departments by insuring that individual jobs are appropriately assigned.
b. Respond to any change in staffing in Technical Services
c. Perform job description reviews and staff evaluations, fall 2009.

3. Evaluate, prioritize and coordinate special projects introduced by Technical Services Departments or other library programs.
a. Regularly receive reports on Departmental objectives.

b. Provide information to the Library about progress and statistics.

4. Coordinate information flow with the Executive Director of Libraries, area Directors, other units.
a. Attend Director's meetings.
b. Update Technical Services web site Summer 2009
c. Develop sub-unit information for the Strategic plan/University Planning Group

5. Celebrate accomplishments of Departments during the year.

2010/2011

1. Assess needs and provide direction for the Technical Services Program.
a. Review supply budget needs for 2010/11
b. Review equipment needs for 2010/11.
c. Upgrade catalog pages and functions, Fall 2010.

2. Coordinate personnel to effectively accomplish Technical Services' goals.
a. Support objectives of departments by insuring that individual jobs are appropriately assigned.
b. Respond to any change in staffing in Technical Services
c. Perform job description reviews and staff evaluations, fall 2010.

3. Evaluate, prioritize and coordinate special projects introduced by Technical Services Departments or other library programs.
a. Regularly receive reports on Departmental objectives.
b. Provide information to the Library about progress and statistics.

4. Coordinate information flow with the Dean of Libraries, area Directors, other units.
a. Attend Director's meetings.
b. Update Technical Services web site Spring 2011
c. Monitor sub-unit information for the Strategic plan/University Planning Group

5. Library Webpages and Statistics
a. Upgrade the Library Website, Summer 2010. Edit all pages for use in Fall 2010.
b. Research upgrades for functions of the website and catalog
c. Continue to provide up to date information for the Library Blog, Facebook, Twitter and Library Website.
d. Compile annual statistical report for the library. Post files to the Library webserver.
e. Explore ways to archive statistics for the library with Vickie Sheffler.

6. Celebrate accomplishments of Departments during the year.

2011/2012

1. Assess needs and provide direction for the Technical Services Program.
a. Review supply budget needs for 2011/12
b. Review equipment needs for 2011/12.
c. Review mission statements, fall 2011
d. Update Technical Services pages, summer 2011.

2. Coordinate personnel to effectively accomplish Technical Services' goals.
a. Support objectives of departments by insuring that individual jobs are appropriately assigned.
b. Respond to any change in staffing in Technical Services
c. Perform job description reviews and staff evaluations, fall 2011.

3. Evaluate, prioritize and coordinate special projects introduced by Technical Services Departments or other library programs.
a. Regularly receive reports on Departmental objectives.
b. Provide information to the Library about progress and statistics.
c. Plan and coordinate the project to barcode Government Publications microfiche. Plan summer 2011, start project fall 2011.

4. Coordinate information flow with the Dean of Libraries, area Directors, other units.
a. Attend Library Leadership Team meetings.
b. Revise sub-unit information for the Strategic plan/University Planning Group
c. Publish a quarterly Technical Services newsletter to communicate information.

5. Library Webpages and Statistics
a. Migrate the JVL Digital Library, summer/fall 2011.
b. Do a content inventory of the Library website, spring 2012
c. Continue to provide up to date information for the Library Blog, Facebook, Twitter and Library Website.
d. Compile annual statistical report for the library. Post files to the Library webserver.
e. Explore ways to archive statistics for the library with Vickie Sheffler.
6. Celebrate accomplishments of Departments during the year.

2012/2013

1. Publish issues of "Technically Speaking" newsletter.

2. Conduct meetings

3. Coordinate position reviews with HR

4. Communicate the needs of Technical Services to the library

5. As chair of the Library Web Committee, lead the redesign of the library home page

2013/2014

1. Publish a Technical Services newsletter at least twice during the year.

2. Update Technical services webpages during the year. Reduce the number of pages by removing unnecessary information.

3. Support Technical Services projects with celebrations

Page maintained by: Linda West.
Last update: August 7, 2014