DIRECTOR'S OFFICE:
Goals/Challenges
1995/1996
1. Reevaluate staffing and work assignments in Technical Services. Examine each position, including student assignments. One area to expand is to add skill levels to job descriptions. Explore ways to build more flexibility into our structure to adapt to future changes.
2. Develop policies covering the handling of money and payments from individuals in Technical Services. Hold a joint meeting of Acquisitions and Quality Control in Fall 1995.
3. Coordinate the Technical Services move during the library building project, provide information, support new PC users with training, maintain and upgrade PC's as necessary.
1996/1997
1. Utilize skill level studies performed in 1995/1996. Evaluate and develop new individual job
descriptions for all levels in Technical Services, including students; based on the skill level
information obtained from the 1995/96 goal. Develop student job descriptions within teams.
January - April 1997.
2. Develop a two to five year plan and goals to envision and anticipate the future of Technical
Services October/November 1996.
3. Provide support/guidance for the facilitator/coordinator and generate an atmosphere for
developing self-managing teams. Conduct first general meeting in July 1996 with new team
coordinators. Provide monthly contact with coordinators for the rest of the year. (Contact may
include individual meetings with the Director, meetings with Coordination, meetings of all team
coordinators or formal training sessions)
4. Provide training for Technical Services personnel in areas that will expand, broaden and
increase overall knowledge. Adapt knowledge to increase the depth of performance in Technical
Services. Offer two to five workshops during the year on practical topics specifically to help new
PC at desk users (DOS, Norton Commander, WordPerfect 5.1). Encourage teams to continue
training and cross-training programs.
1997/1998
1. Provide an overall plan for the Technical Services Manual. Decide on format, file structure, guidelines, storage locations and copies. Plan May/June 1997. Pass to teams and Manual Coordinator when complete.
2. Continue training by sponsoring workshops during the year. Topics to include: Windows 95, WordPerfect 6.1 or the new software, EasyPac, and one other topic which could include file management and manipulation. Some of this training will coincide with University training or be supplied by Microcomputing Services.
3. Use job studies from the last few years, use statistics, study costs, productivity and job assignments. Combine these studies into a plan for best use of people for the current tasks. Jan-April 1998.
4. Have a quarterly discussion topic in Coordination. Read a book, article or pick a general management related topic.
1998/1999
1. Hire, plan for and complete training new librarian. Work with teams to propose learning goals, provide resources, and make expectations clear and set deadlines for task learning. Monitor performance and evaluate. Complete training by January 1999. Progress reports, September 1998, December 1998, and April 1999.
2. Plan new avenues to improve communication which could involve different formats for the Technical Services manual, changes to the Technical Services website, or information reports. Implement at least one new idea. Plan January-April 1999.
3. Conduct a retreat in December 1998 to forecast needs for the 1999 year. Outcomes of the retreat would help revise the 2-5 year plan, alleviate stress during January and February, and generate new ideas for services and efficiency. Use ideas from the retreat in implementing goal #2.
1999/2000
1. Improve Communication:
*Meet with Team Coordinators monthly
*Present monthly progress reports
*Issue quarterly public reports
*Continue to add to TS Intranet
2. Increase Job Satisfaction:
*Revise job descriptions
*Get feedback about job assignments
*Provide support for projects
*Review staffing assignments
*Support hiring and training of new employees
3. Assess Team Needs:
*Provide support during the year
*Present options change
*Monitor performance
*Revise the two to five year plan
4. Continue working on the manual - Sections:
*Statistics Coordinator
*Student Coordinator
*Supply Coordinator
*Manual Coordinator
2000/2001
1. Coordinate projects and use of personnel:
Receive the report of the Database Task Force. Form groups to plan projects. Set timelines and priorities for projects. (September 2000)
Guide Technical Services into ways to use our people to finish the GPO barcoding of the print collection. (September 2000)
Address our concerns and find ways to recruit Work Study students. (September 2000)
2. Lead in the forming of New Visions for Technical Services:
Involve individuals in job discussions and personal goal setting. (July-September 2000)
Develop a two-five year plan (October 2000)
Support Teams and Team Coordinators and challenge teams to excel.
3. Coordinate activities of the teams in regards to Broken Arrow
Oversee plans of teams and provide for resources to accomplish work.(Fall 2000/Spring 2001)
2002/2003 1. Continue to support Technical Services needs of Broken Arrow. Explore solutions to the problems of transporting materials to and from Broken Arrow.2. QUALITY Coordinate the work of the teams as they look at job distribution, workflow, streamlining and turn around time. Obtain funding for the OCLC TechPro music project (July 2002) Support cross training activities of the teams Coordinate the use of backups for various tasks and positions as needed. 3. COMMUNICATION Continue to coordinate communication within and to the outside customers of Technical Services. Schedule semi-annual times during the year to file manual pages. Issue a semi-annual Technical Services newsletter Maintain the Technical Services websites Maintain open communication and be receptive to new ideas. 4. PLANNING Cooperate in the library Strategic Plan through its thirteen success factor groups. Coordinate projects and priorities in Technical Services through a 2003/04 plan by April 2003. Begin planning for migration of the VTLS database to a new system 5. ADAPTABILITY Follow the guidance and new directions provided by our new Library Director Creatively apply the results of the Library Strategic Plan. 6. INNOVATION Use the results of our job and workflow studies to generate new ideas for use of our people. Increase opportunities for training and job expansion. Effectively present our needs for additional personnel.
2003/2004
1. Continue to provide information about Technical Services activities to the Library through the Technical Services newsletter.
2. Provide for training for the new Manual Coordinator and sponsor once a semester filing parties to encourage manual page writing. (July-September 2003)
3. Study the effect of serials cancellations on staffing and job assignments in Technical Services. (August-September 2003)
4. Migration to a new ILS system:
Plan for migration
Assist teams in planning and timelines
Lobby for the purchase of authority control cleanup work
5. Followup on training and backups from the workflow study of 2002/2003. (February 2004)
2006/2007
1. Support a return to productivity by departments.
a. Upgrade computers to handle the demands of two Java based software tools.
b. Order equipment and supplies to support needs. More book trucks are needed.
c. Support more training for staff to help in more areas. Specifically more cataloging training was mentioned.
2. Celebrate accomplishments with ice cream and other incentives.
3. Oversee the Oklahoma Documents project.
a. Expand the teams working on the project.
b. Attempt to finish the project this fiscal year.
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